Refund policy

1. Overview

At Breviox, we take pride in the quality of our products. Please read this policy carefully before making a purchase. By completing a transaction on www.breviox.com, you acknowledge and agree to the terms outlined below.

2. Eligibility for Returns

Returns are accepted only under the following circumstances:

•        The product was damaged during shipping.

•        You received a wrong or incorrect item.

•        The product has a manufacturing defect.

•        The product received is expired or tampered.

Returns are NOT accepted if:

•        The product has been opened, used, or is not in its original packaging.

•        The claim is made after 3 days of delivery.

•        The product does not match expected results or personal preference.

•        Damage occurred due to non-compliance with product usage instructions.

3. Mandatory Unboxing Video

To raise any return or replacement claim, an uninterrupted unboxing video of the product is mandatory. The video must be recorded from the moment of opening the package and must clearly show the product and any defect or damage. Claims without an unboxing video will not be accepted.

4. How to Raise a Claim

To initiate a return, please contact us within 3 days of delivery:

•        Email: support@breviox.com with your order ID, unboxing video, and photographs of the issue.

•        Our team will review your claim within 2 working days.

•        If approved, we will arrange a free pickup and dispatch a replacement product.

5. Refund Policy

We do not offer monetary refunds under normal circumstances. Refunds are issued only in the following cases:

•        The product is out of stock and we are unable to fulfill the order.

•        We are unable to deliver to your location.

•        The order was cancelled before dispatch.

Approved refunds will be credited to the original payment method within 5-7 business days of acknowledgment.

6. COD Orders

The advance payment collected for Cash on Delivery orders covers one-time shipment costs. This amount is non-refundable once the order has been dispatched, regardless of cancellation, incorrect address, or customer rejection at delivery.

If an order is returned due to customer rejection, incomplete address, or incorrect phone number, the customer will bear the return shipping charges.

7. Cancellations

Orders can be cancelled only before they are dispatched. To cancel, contact us immediately at support@breviox.com or via our website. Once dispatched, the order cannot be cancelled.

8. Contact

For return/refund queries: Breviox Pvt. Ltd. | Email: support@breviox.com | Website: www.breviox.com